Raw operational data from real request activity. No scoring. No judgment. Just visibility.
How to read this data: Avg Time = average time from request created → completed • Tasks = total requests handled • Quality = percentage of requests with zero reopen events (if reopened even once, permanently marked as quality failure)
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About this data: All metrics are calculated directly from real request activity in your system. No AI interpretation. No performance scoring. Just raw operational data to help you understand what's happening.